Terms of Service

Welcome to The Vivid Ink (https://thevividink.com). These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with these Terms. Please read them carefully before placing an order.

1. General Information

The Vivid Ink is an online store specializing in bookmarks, decorative items, earrings, and necklaces. All products offered on our website are new, handcrafted, and carefully inspected before shipment.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date.

2. Orders & Payment

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders after this time will be processed on the next business day.
  • Payment Methods: We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
  • Pricing & Availability: All prices are listed in USD and may change without notice. Product availability is subject to stock. If an item is unavailable, we will notify you promptly.
  • Order Confirmation: Once you place an order, you will receive a confirmation email. If you do not receive confirmation, please contact us at support@thevividink.com.

3. Shipping & Delivery

  • Handling Time: 1–2 business days (Mon–Fri).
  • Transit Time: 3–5 business days (Mon–Fri).
  • Total Delivery Time: 4–7 business days, depending on location.
  • Shipping Fees: We offer free standard shipping on all orders.
  • Delays: We are not responsible for delays caused by carriers, customs, or unforeseen circumstances beyond our control.

4. Returns & Exchanges

We want you to be fully satisfied with your purchase.

  • Return Policy: Returns are accepted within 30 days of delivery for both defective and non-defective products. Items must be in new condition.
  • Exchanges: We accept exchanges for eligible products.
  • Refunds: Processed within 5 business days after receiving the returned item.
  • Restocking Fees: None.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
  • Return Method: By mail only.

For more details, please review our Return Policy.

5. Product Information

We make every effort to display product details accurately, including descriptions, images, and colors. However, actual product colors may vary slightly due to monitor settings or lighting.

6. Use of Website

You agree not to misuse our website or services. Prohibited activities include:

  • Attempting to interfere with website functionality.
  • Using the website for fraudulent or unlawful purposes.
  • Copying, distributing, or reselling content without permission.

7. Intellectual Property

All content on The Vivid Ink, including text, images, graphics, and logos, is the property of The Vivid Ink and protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

The Vivid Ink is not liable for:

  • Any indirect, incidental, or consequential damages.
  • Delays in shipping caused by third-party carriers.
  • Minor variations in product color, size, or appearance.

Your use of the website and purchase of products is at your own risk.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms of Service are governed by and construed under the laws of the State of Washington, United States, without regard to conflict of law principles.

11. Contact Information

For questions regarding these Terms of Service, you can reach us at:

At The Vivid Ink, we are committed to providing high-quality products and a trustworthy shopping experience. By purchasing from our store, you acknowledge that you have read and agreed to these Terms.