Refund & Return Policy

At The Vivid Ink (https://thevividink.com), we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions for returns, exchanges, and refunds to ensure a smooth and transparent experience for our customers.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the following conditions:

  • Items must be new and unused.
  • Products should be in their original packaging whenever possible.
  • Returns must be initiated within 30 days of delivery.

Products outside of these conditions may not be eligible for a refund or exchange.

How to Initiate a Return

To start a return, follow these steps:

  1. Contact our customer support team at support@thevividink.com or call +1 509-319-8747.
  2. Provide your order number and reason for the return.
  3. Our team will guide you through the return shipping process.

Return Method: All returns must be sent by mail.

Exchanges

We gladly accept exchanges for eligible products:

  • Exchanges are available for items in new condition.
  • If you wish to exchange an item, please contact our support team for assistance.
  • There are no additional fees for processing exchanges.

Refunds

Refunds are issued under the following terms:

  • Processing Time: Refunds are processed within 5 business days after we receive the returned item.
  • Refund Method: Refunds are credited to the original payment method used at checkout.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
  • Restocking Fees: None.

Defective or Damaged Items

If your order arrives defective or damaged, please contact us immediately:

  • Include photos of the defect or damage along with your order number.
  • We will provide instructions for a replacement or full refund, including covering the return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return or exchange if:

  • The product shows signs of use, wear, or damage caused by the customer.
  • The item is a personalized or custom-made product, unless defective or damaged upon delivery.

Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please reach out to us:

At The Vivid Ink, our goal is to ensure a worry-free shopping experience. We are committed to providing high-quality products and a seamless process for returns, exchanges, and refunds.