Payment Policy

At The Vivid Ink (https://thevividink.com), we strive to make every purchase simple, secure, and transparent. This Payment Policy outlines the accepted payment methods, processing times, and terms associated with completing your order. By shopping with us, you agree to the conditions detailed below.

Accepted Payment Methods

To provide flexibility and convenience, The Vivid Ink accepts the following secure payment options:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

All available payment methods are displayed at checkout for your convenience.

Payment Processing

  • Currency: All transactions are processed in U.S. Dollars (USD).
  • Processing Time: Payments are charged immediately at the time of purchase.
  • Order Confirmation: Once your payment is successfully processed, you will receive a confirmation email with your order details. If you do not receive confirmation, please contact us at support@thevividink.com.

Security of Payments

Your security is our priority. All transactions are processed through encrypted and secure payment gateways to protect your financial information. The Vivid Ink does not store sensitive payment details such as full credit card numbers or CVV codes.

Taxes & Fees

  • Prices displayed on our website are exclusive of applicable taxes unless otherwise stated.
  • No additional restocking fees apply on returns or exchanges.
  • Customers are responsible for any applicable sales tax based on their location.

Refunds & Returns

Refunds are issued in accordance with our Return Policy:

  • Return Period: 30 days from delivery.
  • Refund Processing: Within 5 business days after receiving the returned item.
  • Refund Method: Refunds are credited back to the original payment method used at checkout.
  • Return Shipping Costs: Customers are responsible for return shipping unless the product was defective or damaged upon arrival.

Failed or Declined Payments

If your payment is declined:

  • Please check your billing details, available funds, and security settings.
  • You may attempt to complete the transaction with a different payment method.
  • If issues persist, contact your bank or payment provider for assistance.

Fraud Prevention

To protect our customers and our business, The Vivid Ink reserves the right to:

  • Verify billing and shipping information before processing orders.
  • Refuse or cancel any transaction suspected of fraud or unauthorized activity.
  • Request additional identification in rare cases where verification is required.

Contact Us

For any payment-related questions or concerns, please contact us:

At The Vivid Ink, we are committed to providing a safe, reliable, and seamless payment process so you can shop with confidence.