FAQs
Welcome to The Vivid Ink’s FAQs page. Here, you’ll find answers to the most common questions about our handcrafted products, shipping, returns, payments, and more. If you can’t find what you’re looking for, feel free to reach out to us at support@thevividink.com or call us at +1 509-319-8747.
About The Vivid Ink
Q: When was The Vivid Ink founded?
A: The Vivid Ink was founded on May 14, 2019 with a mission to create unique, handcrafted pieces including bookmarks, decorative items, earrings, and necklaces.
Q: Where is The Vivid Ink located?
A: Our office is located at 6108 N A St, Spokane, WA 99205, USA.
Orders & Shipping
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day. Orders placed after that will be processed the next business day.
Q: How long does handling take?
A: Handling time is 1–2 business days (Mon–Fri).
Q: What is the estimated delivery time?
A: Delivery times vary based on your location, but typically:
- Transit Time: 3–5 business days (Mon–Fri)
- Total Delivery Time: 4–7 business days
Q: Do you offer free shipping?
A: Yes, all orders include free standard shipping.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in new condition. Customers are responsible for return shipping costs unless the product arrived defective or damaged.
Q: Do you charge restocking fees?
A: No, there are no restocking fees for returns.
Q: How long does it take to process a refund?
A: Refunds are processed within 5 business days after we receive your returned item.
Q: Can I exchange an item?
A: Yes, we accept exchanges for all eligible products.
Products
Q: What types of products does The Vivid Ink offer?
A: We specialize in handmade bookmarks, decorative items, earrings, and necklaces designed with artistry and attention to detail.
Q: Are your products new?
A: Yes, all items sold on our website are brand new.
Payments
Q: What payment methods do you accept?
A: We accept a variety of secure payment options including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. All available payment options are listed on our checkout page.
Customer Support
Q: How can I contact The Vivid Ink?
A: You can reach us via:
- Email: support@thevividink.com
- Phone: +1 509-319-8747
- Mailing Address: 6108 N A St, Spokane, WA 99205, USA
Additional Information
Q: Do you ship internationally?
A: At this time, we primarily ship within the United States. For special international shipping requests, please contact our support team.
Q: How do I know my order was placed successfully?
A: Once your order is placed, you’ll receive a confirmation email with order details. You’ll also receive a tracking number once your package has shipped.
By keeping this page updated and detailed, The Vivid Ink ensures customers enjoy a smooth shopping experience with clear guidance on ordering, payments, and returns.