Shipping Policy

At The Vivid Ink (https://thevividink.com), we are committed to delivering your handcrafted products quickly and reliably. This Shipping Policy outlines our processing times, delivery schedules, and shipping practices to ensure transparency and trust with our customers.

Order Processing

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders placed after this time will be processed the next business day.
  • Handling Time: All orders are prepared and shipped within 1–2 business days (Monday–Friday).

Shipping & Delivery

  • Transit Time: Estimated 3–5 business days (Monday–Friday).
  • Total Delivery Time: Typically 4–7 business days, depending on the customer’s location.
  • Destinations: We currently ship within the United States. For special international requests, please contact our support team at support@thevividink.com.
  • Shipping Fees: All orders qualify for free standard shipping.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your package until it arrives.

Delays & Exceptions

While we work to ensure timely deliveries, please note that:

  • Delays caused by weather, holidays, or carrier issues are beyond our control.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Delivery times are estimates and not guaranteed.

Returns & Exchanges

For details on product returns, please refer to our Return Policy. In summary:

  • Return Period: Within 30 days of delivery.
  • Return Shipping: Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
  • Exchanges: Accepted for eligible products in new condition.
  • Refunds: Processed within 5 business days of receiving the return.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless pre-arranged.
  • Some items may be subject to shipping restrictions based on local regulations.

Contact Us

If you have questions about your order, shipping timelines, or delivery updates, please contact us:

At The Vivid Ink, our goal is to provide a reliable and worry-free shipping experience so that you can enjoy your bookmarks, decorative pieces, earrings, and necklaces without delay.