Privacy Policy

At The Vivid Ink (https://thevividink.com), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. By using our website, you agree to the practices outlined in this policy.

Information We Collect

When you shop with us, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Securely processed through trusted third-party providers such as Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. We do not store your full payment details.
  • Order Details: Products purchased, order history, and preferences.
  • Technical Information: IP address, browser type, device type, and browsing behavior on our site.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders including payment processing, shipping, and delivery.
  • To communicate with you regarding your purchases, returns, and customer support inquiries.
  • To provide updates, promotions, and offers if you subscribe to our newsletters.
  • To improve our website, products, and services by analyzing shopping behavior and preferences.
  • To comply with legal requirements and prevent fraudulent activities.

Sharing of Information

Your personal information will never be sold or rented to third parties. We may share limited information with:

  • Payment Processors: To securely complete transactions.
  • Shipping Carriers: To deliver your orders.
  • Service Providers: For website hosting, analytics, and marketing services.
  • Legal Authorities: If required to comply with applicable laws or enforce our policies.

Cookies & Tracking

Our website uses cookies and tracking technologies to enhance user experience, improve website performance, and analyze traffic. You can adjust your browser settings to refuse cookies; however, this may limit certain website features.

Data Security

We take your privacy seriously and use industry-standard measures to protect your data. All transactions are processed through secure SSL encryption. While no online system can guarantee complete security, we continuously work to safeguard your information.

Your Rights

As a customer of The Vivid Ink, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data, subject to legal and transactional obligations.
  • Opt-out of promotional emails by following the unsubscribe link in our messages.

Shipping, Returns & Exchanges

Please refer to our Shipping and Returns Policy for details on delivery timelines, return eligibility, and exchange conditions. In summary:

  • Shipping: Free standard shipping with an estimated delivery time of 4–7 business days.
  • Returns & Exchanges: Accepted within 30 days for new products. Customers cover return shipping costs unless the item was defective or damaged upon arrival. Refunds are processed within 5 business days after receiving the return.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

At The Vivid Ink, we are committed to protecting your privacy while providing a seamless and enjoyable shopping experience.